Delete my data

You can delete everything Cabin Climate holds about you, any time. It happens at once.

In the app

Open Cabin Climate on your phone, go to Settings, and tap Delete my data.

Signing out of the app does not delete your data. Signing out only removes the sign-in from that phone or watch. Your account, your sessions, your cars and the last status we read stay on our server until you delete them here or in the app's Delete my data, or until they are deleted automatically (see "Can't sign in to Tesla?" below).

On the web

No app handy, you uninstalled it, you signed out, or the app's sign-in expired or was revoked? You can still delete your data here: this page needs only your Tesla sign-in, not the app. Two steps.

Sign in with Tesla. You will see Tesla's own sign-in page. We ask Tesla only who you are. We get no access to your car, and your password stays with Tesla.
Press Delete. You come back to a page on our site that asks "Delete Cabin Climate data for this Tesla account?" and lists the cars on that account, for example "Cars: Bolt Blue, Family Wagon", so you can tell which account it is. Nothing is deleted until you press the Delete button on that page. If you close the page or go back, nothing is deleted.

The Delete page works only in the browser where you signed in, and only for a few minutes. If it says the time ran out, start again. This step uses one short-lived cookie in your browser. It is the only cookie we ever set, and it goes away after the delete flow.

What is deleted

Your account, your Tesla sign-in tokens, your sessions on every phone and watch, your list of cars, the last status we read, your command records and your usage counters. We also overwrite the freed space in our database.

Commands we already sent to your car cannot be recalled.
A deletion marker (a one-way hash and the time) stays for 15 minutes, so that a sign-in you started before deleting cannot bring the account back.
Two kinds of daily counters stay until 48 hours after they were last used and are then purged: one for each car (keyed by a one-way hash of the VIN) and one for each internet address (keyed by a one-way hash of the address). They keep the daily limits from being reset by deleting and signing up again. See the privacy policy.

Then finish up in your car and at Tesla

Remove our key from the car: on the car's screen open Locks and delete the key listed for cabinclimate.nationalcourseportal.com.
If you like, also remove Cabin Climate from the third-party apps connected to your Tesla account, in the Tesla app under your account's security settings.

Can't sign in to Tesla?

We cannot delete an account on request by email: we keep no names or email addresses, and knowing a car's VIN or name does not prove the car is yours, so nobody, including us, can delete an account on that basis. If your Tesla sign-in is gone, your data is deleted automatically:

90 days after our server first sees Tesla refuse the saved sign-in (for example after you changed your Tesla password or removed Cabin Climate from your Tesla account's third-party apps and then used the app), or
180 days after the saved sign-in was last renewed. The app renews it whenever you use it, so if you stop using the app this is 180 days after your last use.

A cleanup that runs every 5 minutes does the deleting. Questions about what we hold? Email accounts@auraliris.com; we answer within 30 days.

What we keep and for how long is explained in the privacy policy.